Curriculum Vitae




.Microsoft Certified IT Professional. (MCITP) &


Background

David is a sensible, balanced and flexible person who is good at multi-tasking, has a practical hands-on approach and a calm, confident manner. Get on very well with people at all levels and all walks of life. He is accurate, think things through, and good at gathering all the information to solve a problem. Extensive knowledge and experience in the field of Information Technology, and enjoy technical challenges. Very effective in resource and time management, looking for a challenging and rewarding opportunity in the IT Industry

CAREER OBJECTIVE:
To contribute to the organization effectiveness through emphasis on efficient utilization of technical knowledge, Experience, and Skill, while adding value to the organization.
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Experience

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Oasis Community Learning.

ICT Desktop Enginee ( Short Term Contract)

05/09/16 -1/11/16

Image PC's laptops. Upgrading PC, Laptops.

Reset Passwords for users and Staff Via Active Directory .

Projector and Sound - Smart board issues .

Universities UK.

1st / 2nd line Technical support / Deskside support.( Short Term Contract)

01/11/16 - 3/31/16

Independently contracted repairs for customers.

Built, repaired and upgraded friends and families personal computers and laptops.

Levett Consultancy.

ICT Desktop Support Analyst (Short Term Contract)

01/10/15 - 18/10/15

Imaging / Deploy, Set up PC’s laptops. Upgrades / wiping Data from PC, Laptops.

Troubleshooting Teachers and Students Computers and Laptop Issues.

Lewisham Southwalk College .

ICT 1st / 2nd line Desktop Technician (Short Term Contract)

03 /08/15 - 01/10/15

Using SCCM to System imaging / Deploy, Set up PC’s. Upgrades / wiping Data from PC, Laptops

Troubleshooting Teachers and Students Computers and Laptop Issues.

Responsible for opening and closing level one and level two trouble tickets within ticketing Application. Assisted in the creating and retrieval of user's passwords. Actively tracked and followed up on trouble tickets.

Walthamstow Academy .

Help Desk Specialist.

11 / 2014

Resetting user passwords, diagnosing & repairing, Troubleshooting End Users and Staff Equipment Issues .

Westminster Academy . (Short Term Contract)

ICT Technician.

10 / 2014

Deliver hardware and resources to work areas and classrooms as required.

Configure network printers.

Lend Lease.

Technical Support

11/2013 - 1/2014

Responsibility for ensuring that Desktops and laptops printers and photocopiers are maintained.

Working as a technical support specialist for Lend Lease at the Athlete’s village. .

Working as a technical support specialist for Lend Lease at the Athlete’s village.

•Wipe all data from Desktop, Laptop’s before returning assets back to Olympic Development Authority

ACER (LOCOG) .

Technical Support Analyst

06/08/12 - 09/2012

Working on a helpdesk for the Olympic Games venues from around the country.

Creating New User Accounts via Active Directory New staff working from home on the LOCOG network.

Prioritizing incidents arriving by phone and email to ensure the Service Level Agreement was met.

Education

Barnet College (Shelby Center) London, England

Microsoft Certified IT Professional. (MCITP)

2012 - 2013

3.0 GPA

City and Guilds

Level 3 ICT Systems and Principles

2012 - 2013

3.5 GPA

Skills

  • Basic Networking TCP/IP, DNS, DHCP
  • Active directory Administration: User Accounts, Password Resets.
  • Windows OS: XP, 7, 8, 10, Server 2008 (Basic).
  • Troubleshooting 1st / some 2nd line issues.
  • Excellent customer service skills.
  • Knowledge of Microsoft office Applications.
  • Microsoft Certified Solutions Associate. (MCSA)
  • Taking ownership of issues.
  • City and Guilds ICT Level 3 systems and Principles
  • Basic HTML Web Page Design,Basic WordPress